Frequently Asked Questions

Our Most Asked Questions

Contact Us

1

COVID-19 Safety Measures

How do you ensure the safety of your customers and technicians during the COVID-19 pandemic?

At Harmony Details, we prioritize the health and safety of our customers and technicians. We have implemented strict safety measures, including vaccination requirements, personal protective equipment, equipment sanitization, and physical distancing. If you have any specific concerns or require additional safety measures, please don't hesitate to contact us.

2

Weather Considerations

Can you still provide car detailing services in rainy weather?

Yes, we can! Our mobile units are equipped with canopies to protect your vehicle from the rain. However, we require a minimum of 5 feet of clearance around your car for the canopy setup. In case of heavy rain or high winds exceeding 20 miles per hour, we may need to reschedule your appointment.

3

Service Area

Do you offer car detailing services in [your city or neighborhood]?

Please check our service area, which includes Minneapolis, Maple Grove, Brooklyn Park, Edina, Albertville, Rodgers, Bloomington, St. Paul, and other neighboring cities. If you're unsure whether we cover your area, feel free to contact us for confirmation.

4

Convenience and Accessibility

Can you come to my home or office for car detailing?

Yes, we offer convenient mobile car detailing services. As long as you have access to electricity and water, we can come directly to your location. We carry extension cords up to 100 feet for your convenience.

5

Alternative Arrangements

What is included in your interior detail service?

Our interior detail includes a full wipe-down, double vacuuming, window cleaning, plastic cleaning and protection, upholstery cleaning and extraction, leather treatment, minor pet hair removal, minor carpet stain removal, detailed floor mats and trunk, and air freshener treatment. The approximate time for an interior detail is 2+ hours.

6

Interior Detail Services

What is included in your interior detail service?

Our interior detail includes a full wipe-down, double vacuuming, window cleaning, plastic cleaning and protection, upholstery cleaning and extraction, leather treatment, minor pet hair removal, minor carpet stain removal, detailed floor mats and trunk, and air freshener treatment. The approximate time for an interior detail is 2+ hours.

7

Exterior Detail Services

What is included in your exterior detail service?

Our exterior detail includes a professional hand wash, clay bar treatment, bug and tar removal, detailed rim faces and tires, tire dressing and shine, exterior plastic dressing, wheel well cleaning, minor sap removal, ceramic spray coating (3-month protection), and touch-up spot polish. The approximate time for an exterior detail is 2+ hours.

8

Rescheduling Policy

What is your rescheduling policy?

We understand that plans can change. If you need to reschedule your appointment, please notify us at least 48 hours in advance to avoid a $40 cancellation fee.

9

Cancellations and Refunds

What is your cancellation policy?

Cancellations made within 48 hours of your appointment will be subject to a $40 cancellation fee.

10

Tipping

Is tipping customary for your services?

Tipping is appreciated but not mandatory. Our car care specialists greatly appreciate any amount you choose to tip.

11

Customer Satisfaction Guarantee

Do you offer a satisfaction guarantee?

Yes, we guarantee 100% satisfaction with our services. If you're not happy for any reason, please contact us immediately for further assistance. Rescheduled cleans must be made within 24 hours of the original appointment.

13

Trust and Reliability

Can I trust your detailers? Are they background-checked?

Absolutely! With over 200 positive reviews and our detailers undergoing thorough background checks, you can trust Harmony Details for reliable and professional car care services.

14

Pricing

How do you determine your pricing?

Our pricing is based on the information you provide on our booking page. We offer competitive rates and strive to provide the best value in the industry.

15

Payment Methods

What forms of payment do you accept?

We accept cash and all major credit and debit cards.

16

Hours of Operation

What are your hours of operation?

Our hours of operation are Monday - Sunday, 8 AM - 8 PM.

Have more questions? Contact Us